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Frequently Asked QuestionsGeneral
What are the available course delivery types (formats)? What are the differences between OnDemand and CEtoGo?
* Please note that we strongly recommend joining the live events 10-15 minutes in advance to allow time for troubleshooting without missing out on any portion of the program. ADA Accommodations NASP strives to provide an inclusive, accessible experience that enables all individuals to engage and participate fully in our programming. Participants with a disability covered under the ADA (Public Law 101-336, Section 102) who require accommodation should contact onlinelearning@naspweb.org to request the specific accommodation required. Requests received less than two weeks prior to an event cannot be guaranteed. Catalog Search and Registration
How do I find the free courses?
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.
How to find programs that interest me?
1. Hover your mouse over the "Browse by Delivery Type" located in the top, left corner of the catalog home page. You may limit your search to the delivery type (format you wish to view.
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.
How do I find courses after registration?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date. Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page. Course Access
How to access my courses (including live programs)?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. 3. Locate the appropriate program and launch by clicking the "Play" button under the program title. General
What should I do if I sign up for a live webinar and then unexpedtedly miss the event?
All live webinar registrants will also be given access to the archived version for a period of 90 days at no additional cost. Those missing the live event can still watch the archived version to obtain their CPD documentation.
How long do I have to watch a session after I purchase it?
You will have 120 days from the date of purchase to watch the session and print your documentation of attendance. You will be able to pause the session and start at a later time or date if you are unable to watch the session in one sitting.
What if I complete a session on a computer that is not hooked up to a printer?
You can log in to your account at a later time or date and print out the documentation of attendance.
Do you accept purchase orders or checks?
Unfortunately, we no longer accept purchase orders or checks.
Do you offer group discounts?
Yes. We offer additional discounts to groups of 7 or more wishing to purchase numerous sessions. Please contact onlinelearning@naspweb.org to inquire.
Can I view or download handouts from the presentation
Once you register for a session, handouts can be viewed and downloaded by clicking "Materials" when viewing "My Account". While watching the session, you can view handouts under the "Resources" tab.
How will I attend a live webinar or webcast?
Live webinars and webcasts will be viewed through the computer, and audio will come through your computer speakers.
How can I view the results of the content test?
To view the results, one can click on the "Certificate of Completion" button, and click the "+" sign next to "Test". There will be a "Previous Attempts" section where one can see the previous results.
Can I receive a refund if I don't like the session or decide that I don't want to watch it?
We can not offer refunds for purchased material at this time. Feel free to contact onlinelearning@naspweb.org or (866) 331-6277 if you have specific questions or concerns. Technical
What are the minimum system requirements for viewing a program online?
When I click on the "Play" button, nothing happens. What should I do?
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
What
should I do, if I'm getting the M3U8 error while trying to access a course?
This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance. Refer to these steps when instructed by our support team. Only refer to the following steps after contacting our support team, and at their specific instruction. In the event of the M3U8 error, our support team will need to investigate whether the error is impacting an individual user or a larger population. When instructed, provide your workplace IT team with the following list of URL addresses to be whitelisted.
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