• Windows: X86 or x64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 12+, and Firefox 3.6+

• Mac: a Mac running Mac OS 10.4.11+ (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM, sound capabilities, and Safari 5.1+, Google Chrome 16.0+.

• Internet Connection: A Cable or DSL internet connection (200 kbps+) is highly recommended for the best experience. A low speed modem connection (56k) can be used, but is not recommended and buffering is to be expected.

• IMPORTANT - If you are planning to view any online course from a place of work, it is HIGHLY recommended that you first check with your IT department and/or Network Administrator to make sure that - #1. You are allowed access to install programs on your computer and #2. Are allowed access to view online streaming media.

Sometimes, it does take 10-15 mins for the time tracking to catch up. If you have waited this long, and still cannot access the certificate please try the steps below.

• Wait 10 minutes and try to access the certificate again.

• Clear your "Temporary Internet Files" and try again.

• If the above two methods to not work then you will need to send us a "Support Request", or call us at 877.880.1335

After you complete the session, the evaluation form, and the content quiz (if applicable), you will be able to print your documentation of attendance from your computer. To do this, login to your account, and click on "My Account". Click on the "Certificate of Completion" button or link, and your documentation should open up.

NCSPs must obtain a total of 75 hours of continuing professional development (CPD) during every three-year renewal cycle, 10 hours of which must come from NASP- or APA-approved providers. All sessions in the OLC are NASP- and APA-approved, and therefore contribute to the 10-hour requirement as well as towards the 75 hour total.

All archived and OnDemand sessions are considered "self-study" (Category : http://www.nasponline.org/certification/renew_cpdcategories.aspx). Live webinars and webcasts can be considered Category A.

Yes, provided that the credentialing body that manages your certification or licensure (e.g., Board of Psychology) accepts NASP-, APA-, or NBCC-approved CPD credits towards renewal.

You can log in to your account at a later time or date and print out the documentation of attendance.

You will have 90 days from the date of purchase to watch the session and print your documentation of attendance. You will be able to pause the session and start at a later time or date if you are unable to watch the session in one sitting.

Yes. We offer additional discounts to groups wishing to purchase numerous seminars. Please contact onlinelearning@naspweb.org to inquire.

Once you register for a session, handouts can be viewed and downloaded by clicking "Materials" when viewing "My Account". While watching the session, you can view handouts under the "Resources" tab.

Live webinars and webcasts will be viewed through the computer, and audio will come through your computer speakers.

To view the results, one can click on the "Certificate of Completion" button, and click the "+" sign next to "Test". There will be a "Previous Attempts" section where one can see the previous results.

We can not offer refunds for purchased material at this time. Feel free to contact onlinelearning@naspweb.org or (866) 331-6277 if you have specific questions or concerns.

• Click on login link at the top right of the catalog.
• Sign in as a returning customer using your Email address and password that you created.
• Once you have logged in, click on the [My Account] tab at the top of the page.
• Once in the My Account section, you can access the presentation by clicking on the green [Launch] button.

This can be caused by a number of things... Your computer's speakers could be...

• Incorrectly plugged in (in the wrong jack).
• Not plugged into a power source.
• The volume knob might be turned down.
• The power button on your speakers could be turned off.
• A mute setting could be selected.
• A volume control bar could be turned down.
• There could be a problem with the 'soundcard'.
• A missing Codec.

If you are having trouble hearing a stream which contains only audio (no video options) download and install the following file: http://download.microsoft.com/download/winmediatech40/Install/8.0/WIN98Me/EN-US/wmpcdcs8.exe

For computer volume, and sound related issues, Refer to this Computer Volume Guide.
An Illustrated Guide to “Turning up the Volume” on your PC

If you are getting an message/error like "You do not have the required codec to view this stream." then refer to the guide below.
The Illustrated Guide to Downloading and Installing the ACELP (Audio) Codec

Or you might want to Upgrade to the latest Windows Media Player using this guide (Recommended).
An Illustrated Guide to Finding what version Windows Media Player your computer is using, and upgrading to the latest Version

If you still cannot hear the seminar, contact Legalspan technical support at (877) 880-1335.

If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.

Click Here for an illustrated guide to disabling most pop-up blockers

Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].

Viewer May Already be Open:

For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.