To access your online account and start your Live (webinar, webcast, ect), click the link listed below and log in under the ‘Returning Customers’ section. If the URL below is not hyperlinked, copy the entire line and paste it into the address field in your browser.
Once you have logged on, you will need to click on the My Account link, located on the upper right hand corner of the website, to see your purchases.
From the My Account tab you will be able to access the webcast, materials, course evaluation and certificate of completion. On the day of the event, click on the ‘Play’ button to begin the program.
Don’t Forget to Test Your System
Please test your system prior to the day of the event to insure you have the proper components installed. This system test is STRONGLY RECOMMENDED. To test your system, please follow the directions below:
To enhance your Live Webcast experience, your program will be viewed utilizing MS Silverlight (http://www.microsoft.com/silverlight/default.aspx) (Please click this link for further information on this product.) If you are unsure, or if your computer does not yet have this software installed, we strongly recommend running the following test on your PC and downloading the software, if applicable. Should you need technical assistance throughout the testing process or the day of the program, please contact technical support at (877) 880-1335.
• Windows: X86 or x64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 12+, and Firefox 3.6+
• Mac: a Mac running Mac OS 10.4.11+ (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM, sound capabilities, and Safari 5.1+, Google Chrome 16.0+.
• Internet Connection: A Cable or DSL internet connection (200 kbps+) is highly recommended for the best experience. A low speed modem connection (56k) can be used, but is not recommended and buffering is to be expected.
• IMPORTANT - If you are planning to view any online course from a place of work, it is HIGHLY recommended that you first check with your IT department and/or Network Administrator to make sure that - #1. You are allowed access to install programs on your computer and #2. Are allowed access to view online streaming media.
Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services.
In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.
After you complete the session, the evaluation form, and the content quiz (if applicable), you will be able to print your documentation of attendance from your computer. To do this, login to your account, and click on "My Account". Click on the "Certificate of Completion" button or link, and your documentation should open up.
NCSPs must obtain a total of 75 hours of continuing professional development (CPD) during every three-year renewal cycle, 10 hours of which must come from NASP- or APA-approved providers. All sessions in the OLC are NASP- and APA-approved, and therefore contribute to the 10-hour requirement as well as towards the 75 hour total.
You will have 90 days from the date of purchase to watch the session and print your documentation of attendance. You will be able to pause the session and start at a later time or date if you are unable to watch the session in one sitting.
Some courses require a confirmation response to verify attendance. Every 10-15 minutes a window will pop up and ask if you are there and still watching. If there is no response after one minute then the course stops. When you click on play again it will go back to the last confirmed segment.
If you were watching the course and didn’t see the window you most likely have a popup blocker running on your system that is preventing the user confirmation window from coming up.
You will need to either temporarily disable the pop-up blocker or add our site to your exceptions list.
Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].
Viewer May Already be Open:
For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.