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Frequently Asked Questions


What is a webcast?

A live broadcast that happens in real time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.

What is a CEtoGo or Podcast?

A CEtoGO is a downloadable podcast that you can listen to offline, on the go. It is different than an on-demand program in that it can be downloaded, and it is audio only.   

What is a replay?

A replay is a rebroadcast of a past webcast or webinar.  A replay is scheduled to play at a specific date and time.  A replay may, under some mandatory continuing education rules, provide “live” credit.

Logging into Webcast and Testing Your System

Having Issues Accessing Your User Account?

To access your online account and start your Live (webinar, webcast, ect), click the link listed below and log in under the ‘Returning Customers’ section. If the URL below is not hyperlinked, copy the entire line and paste it into the address field in your browser.


Once you have logged on, you will need to click on the My Account link, located on the upper right hand corner of the website, to see your purchases.


From the My Account tab you will be able to access the webcast, materials, course evaluation and certificate of completion. On the day of the event, click on the ‘Play’ button to begin the program.


Don’t Forget to Test Your System


Please test your system prior to the day of the event to insure you have the proper components installed. This system test is STRONGLY RECOMMENDED. To test your system, please follow the directions below:


To enhance your Live Webcast experience, your program will be viewed utilizing MS Silverlight ( (Please click this link for further information on this product.) If you are unsure, or if your computer does not yet have this software installed, we strongly recommend running the following test on your PC and downloading the software, if applicable. Should you need technical assistance throughout the testing process or the day of the program, please contact technical support at (877) 880-1335.

Please click here  ( to begin your test.



What is a webinar?

A live broadcast that happens in real time and has a specific start time.  A webinar incorporates audio, delivered through your computer; supporting materials, and usually has presentation slides included.

What is an on-demand program?

An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose, taken in segments over time.   

Catalog Search and Registration

How do I search the catalog to find programs or products that interest me?

There are lots of ways to search the catalog:

  • You may narrow your search by dragging your cursor/mouse over the “Browse by Delivery Type” pull down located in the top, left corner of the catalog home page.  Here, you can limit your search to the delivery type you wish to view.
  • You may search programs/products by using the “Search” bar at the top of the page, which is located at the top, center of the catalog home page.  Here you may search by any word, all words, or an exact phrase. 
  • You may also search programs/products by using the "Advanced Search" tool, which is the button located to the right of the search bar along the top of the catalog.  Here you may refine your search by several criteria, including event date, speaker, credits, and postal code.  You may also search by categories or topics that are listed on the catalog homepage.
  • You may also view the calendar to see a listing of upcoming live programming.


How do I select the program(s) that I want to register for?

When you click on the title of the program or product there will be an "Add to Cart" button to the right of the course details, click this to add the item(s) to your shopping cart.  When you are ready to register, click the shopping cart icon in the top right corner of the site.

What if I need more information on a program or product?

Detailed information is provided when you click on the course title:  program description/schedule/content, credit, faculty, and pricing.

How do I register multiple people for the same course?

By clicking the shopping cart icon in the top right corner, you will find the courses you’ve added. You must update the quantity to how many you’d like to purchase, click checkout, then from the following screen you can add the registrants’ information.

How do I apply a coupon or gift card that was provided to me to discount my purchase?

Coupon codes and gift cards may be entered and applied to the purchase on the last page of the check-out process. 

How do I know that I’ve successfully completed my purchase/registration?

Upon completing your purchase/registration, you will be taken to your Product page. By default, your will see a list of your purchased products organized first by events that have a future live date and then followed by your newest to oldest by product purchase date.  Additional filtering options are available to you at “Sort By” at the top of the screen and under “Refine your results” and “Display Purchases From” at the left of the screen.    You will also receive a confirmation email and a receipt to the email address associated with your online catalog account profile.

NCSP renewal questions

How will I receive my documented NASP- and APA-approved CPD credit(s)?

After you complete the session, the evaluation form, and the content quiz (if applicable), you will be able to print your documentation of attendance from your computer. To do this, login to your account, and click on "My Account". Click on the "Certificate of Completion" button or link, and your documentation should open up.

How does this count toward renewing my NCSP?

NCSPs must obtain a total of 75 hours of continuing professional development (CPD) during every three-year renewal cycle, 10 hours of which must come from NASP- or APA-approved providers. All sessions in the OLC are NASP- and APA-approved, and therefore contribute to the 10-hour requirement as well as towards the 75 hour total.

What CPD category do sessions from the OLC count toward?

All archived and OnDemand sessions are considered "self-study" (Category : Live webinars and webcasts can be considered Category A.

Can I use these CPD credits to renew other credentials?

Yes, provided that the credentialing body that manages your certification or licensure (e.g., Board of Psychology) accepts NASP-, APA-, or NBCC-approved CPD credits towards renewal.

Log-in and Account Creation

Do I need to create an account before searching the catalog? If not, when do I create an account?

You do not need an online account to browse the course catalog. However in order to purchase or register, you need to create an account profile for yourself or the person for whom you are purchasing or registering.

How do I create an account?

An account can be created one of three ways.  The catalog home page may provide more specific log-in directions. 

  1. Click the "Hello Guest, Sign In" button located in the top right corner of the site.  Follow the new account steps to establish a new user account.  Bold fields are required for creating an account.
  2. If you click the "Hello Guest, Sign In" button, and you are directed to the member-login for your association, use your member login.  However if you are taken to the returning or new customer login area, your sign in is different than your organization login.
  3. Click the “Hello Guest, Sign In” button located in the top right corner of the site.  Use your member/association login.



What if I complete a session on a computer that is not hooked up to a printer?

You can log in to your account at a later time or date and print out the documentation of attendance.

How long do I have to watch a session after I purchase it?

You will have 90 days from the date of purchase to watch the session and print your documentation of attendance. You will be able to pause the session and start at a later time or date if you are unable to watch the session in one sitting.

Do you offer group discounts?

Yes. We offer additional discounts to groups wishing to purchase numerous seminars. Please contact to inquire.

Can I view or download handouts from the presentation

Once you register for a session, handouts can be viewed and downloaded by clicking "Materials" when viewing "My Account". While watching the session, you can view handouts under the "Resources" tab.

How will I attend a live webinar or webcast?

Live webinars and webcasts will be viewed through the computer, and audio will come through your computer speakers.

How can I view the results of the content test?

To view the results, one can click on the "Certificate of Completion" button, and click the "+" sign next to "Test". There will be a "Previous Attempts" section where one can see the previous results.

Can I receive a refund if I don't like the session or decide that I don't want to watch it?

We can not offer refunds for purchased material at this time. Feel free to contact or (866) 331-6277 if you have specific questions or concerns.


What are the minimum system requirements for viewing a program online?
  • Windows- X86 or X64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 2GB RAM.  Internet Explorer 9+, Google Chrome, and Firefox.
  • Mac- Mac OS 10.5+(Leopard) (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 2GB RAM.
  • Internet – A Cable or DSL internet connection providing 2-3Mbps is highly recommended for the best streaming experience.
  • IMPORTANT – If you will be accessing any of the online content at a work location, it is HIGHLY recommended that you first check with your IT department or Network Administrator to make sure that you have appropriate permissions to install programs and/or the ability to access streaming media.
  • Browser settings – Ensure that pop up blockers are turned off; Private or Incognito browsing modes are turned off; your browser should be set to remember history and also allow for cookies from websites.


What do I do if I do not met the minimum system requirements?

You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements.  If there is no other option, check to see if the catalog offers the course that interests you as a podcast or CEtoGO.  This is a downloadable audio-only format that is much less demanding and can also be transferred to mobile devices, making it a very viable alternative.

How do I watch (launch) my program?

If the product purchased is a playable format, when in your personal account , you will see a large green "Play" button.  The Play button is what you use to watch your program.  On-Demand products can be accessed at your leisure.  If you are connecting to a live program (webcast/webinar, or replay), you will not be able to start the program until the date/time listed in the product details.  Downloadable content will have a green "Download" button that you press to either play the content from the site, or download and save to your computer.

When I click on the “Play” button, nothing happens. What should I do?

This may be due to a technical or compatibility issue.  If you are connecting to a live program (webcast/webinar) and urgently need assistance, please call our support phone line at 877-880-1335 for immediate assistance.  A few quick settings you can adjust that may solve the problem:

  1. Make sure you have pop-up blockers turned off to allow for new windows to open.
  2. Your web browser should have "cookies" turned on.

May I view the program on a tablet or phone?

Many of the online programs are accessible from mobile devices, however it is highly recommended that you connect to Wi-Fi while accessing them. The cellular/mobile network needs to have sufficient speeds to stream content.