Frequently Asked Questions
What are the minimum requirements for viewing courses?
• Windows: X86 or x64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 12+, and Firefox 3.6+
I am working in a virtual environment (e.g. CITRIX) and do not hear any sound on my course
Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services. In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.
I just finished watching an online seminar, but I get an error saying that I have not completed all the course.
Sometimes, it does take 10-15 mins for the time tracking to catch up. If you have waited this long, and still cannot access the certificate please try the steps below.
• Wait 10 minutes and try to access the certificate again.
• Clear your "Temporary Internet Files" and try again.
• If the above two methods to not work then you will need to send us a "Support Request", or call us at 877.880.1335
NCSP renewal questions
How will I receive my documented NASP- and APA-approved CPD credit(s)?
After you complete the session, the evaluation form, and the content quiz (if applicable), you will be able to print your documentation of attendance from your computer. To do this, login to your account, and click on "My Account". Click on the "Certificate of Completion" button or link, and your documentation should open up.
How does this count toward renewing my NCSP?
NCSPs must obtain a total of 75 hours of continuing professional development (CPD) during every three-year renewal cycle, 10 hours of which must come from NASP- or APA-approved providers. All sessions in the OLC are NASP- and APA-approved, and therefore contribute to the 10-hour requirement as well as towards the 75 hour total.
What CPD category do sessions from the OLC count toward?
All archived and OnDemand sessions are considered "self-study" (Category : http://www.nasponline.org/certification/renew_cpdcategories.aspx). Live webinars and webcasts can be considered Category A.
Can I use these CPD credits to renew other credentials?
Yes, provided that the credentialing body that manages your certification or licensure (e.g., Board of Psychology) accepts NASP-, APA-, or NBCC-approved CPD credits towards renewal.
What if I complete a session on a computer that is not hooked up to a printer?
You can log in to your account at a later time or date and print out the documentation of attendance.
How long do I have to watch a session after I purchase it?
You will have 90 days from the date of purchase to watch the session and print your documentation of attendance. You will be able to pause the session and start at a later time or date if you are unable to watch the session in one sitting.
Do you offer group discounts?
Can I view or download handouts from the presentation
Once you register for a session, handouts can be viewed and downloaded by clicking "Materials" when viewing "My Account". While watching the session, you can view handouts under the "Resources" tab.
How will I attend a live webinar or webcast?
Live webinars and webcasts will be viewed through the computer, and audio will come through your computer speakers.
How can I view the results of the content test?
To view the results, one can click on the "Certificate of Completion" button, and click the "+" sign next to "Test". There will be a "Previous Attempts" section where one can see the previous results.
Can I receive a refund if I don't like the session or decide that I don't want to watch it?
We can not offer refunds for purchased material at this time. Feel free to contact email@example.com or (866) 331-6277 if you have specific questions or concerns.
Why does my video stop every 10-15 minutes and go back?
Some courses require a confirmation response to verify attendance. Every 10-15 minutes a window will pop up and ask if you are there and still watching. If there is no response after one minute then the course stops. When you click on play again it will go back to the last confirmed segment.
If you were watching the course and didn’t see the window you most likely have a popup blocker running on your system that is preventing the user confirmation window from coming up.
You will need to either temporarily disable the pop-up blocker or add our site to your exceptions list.
How do I connect to the web presentation part of my session?
I am having trouble with the audio.
This can be caused by a number of things... Your computer's speakers could be...
If you are having trouble hearing a stream which contains only audio (no video options) download and install the following file: http://download.microsoft.com/download/winmediatech40/Install/8.0/WIN98Me/EN-US/wmpcdcs8.exe
For computer volume, and sound related issues, Refer to this Computer Volume Guide.
If you are getting an message/error like "You do not have the required codec to view this stream." then refer to the guide below.
Or you might want to Upgrade to the latest Windows Media Player using this guide (Recommended).
If you still cannot hear the seminar, contact Legalspan technical support at (877) 880-1335.
When I click on the "Launch Seminar" button, nothing happens. What should I do?
Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].
Viewer May Already be Open: